Return Policy

1. Introduction

At Cootopix, we are committed to ensuring that you are satisfied with your purchase. If you are not completely satisfied with your order, we offer a straightforward return policy to facilitate returns and exchanges. Please read the following terms carefully to understand how to return items and the conditions that apply.

2. Eligibility for Returns

  • Return Period: You may return items within [insert number] days from the date of receipt. Returns requested after this period will not be accepted.
  • Condition: Items must be returned in their original condition, including all packaging, tags, and accessories. Products that are worn, damaged, or not in their original packaging will not be eligible for a return.
  • Exclusions: Certain items are non-returnable, including but not limited to [insert specific items, e.g., custom-made products, clearance items]. These exclusions will be noted on the product pages.

3. Return Process

  • Initiate a Return: To start the return process, contact our customer support team at [insert email address] or [insert phone number] to request a Return Authorization (RA) number. Include your order number, the item(s) you wish to return, and the reason for the return in your request.
  • Return Authorization: Once you receive an RA number, pack the item(s) securely in the original packaging and include a copy of the original invoice or receipt. Clearly write the RA number on the outside of the package.
  • Shipping: Ship the package to the address provided by our customer support team. Please note that you are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [insert number] business days for the refund to be reflected in your account.
  • Exchanges: If you wish to exchange an item for a different size or color, please contact our customer support team to arrange the exchange. The exchanged item will be shipped once we receive the returned item.

5. Defective or Incorrect Items

  • Defective Products: If you receive a defective or damaged item, please contact us within [insert number] days of receipt. We will arrange for a replacement or issue a full refund, including any return shipping costs.
  • Incorrect Orders: If you receive an incorrect item, please notify us within [insert number] days. We will arrange for the correct item to be sent and provide instructions for returning the incorrect item.